Overview
This privacy policy describes how personal information is collected, used, disclosed, and protected in connection with visits to Elements Casino Flamboro and participation in associated programs. Elements Casino Flamboro is a land-based gaming facility located at 967 Highway 5 West, Dundas, Ontario, Canada, operated by Great Canadian Entertainment (formerly Great Canadian Gaming Corporation).
Elements Casino Flamboro operates as part of Great Canadian Entertainment’s network of Ontario gaming properties. There is no standalone privacy policy specific to this location. Privacy practices applicable to guests and loyalty program members are governed by Great Canadian Entertainment’s corporate privacy statement and, where applicable, by the Ontario Lottery and Gaming Corporation’s (OLG) privacy framework. Both frameworks apply concurrently to personal information collected at this facility.
The full text of the applicable privacy statement is available at: greatcanadian.com/privacy-statement.
1. Legal Framework
Personal information collected at Elements Casino Flamboro is handled in accordance with the following legislation and regulatory instruments:
- Personal Information Protection and Electronic Documents Act (PIPEDA), the federal Canadian statute governing private-sector collection, use, and disclosure of personal information in the course of commercial activity.
- Freedom of Information and Protection of Privacy Act (FIPPA), the Ontario provincial statute applicable to public bodies and relevant to information handled by or in conjunction with OLG.
- Ontario Lottery and Gaming Corporation Act, 1999, under which OLG is authorized to collect and use personal information for the purposes of organizing and managing lottery schemes and gaming operations in Ontario.
Where these instruments overlap or interact, both Great Canadian Entertainment’s privacy obligations and OLG’s obligations apply to information collected at this facility.
2. Collection of Personal Information
Personal information of guests and Great Canadian Rewards program members is collected jointly by Great Canadian Entertainment and OLG. Collection occurs each time a guest uses their rewards membership at a participating site, including Elements Casino Flamboro, or otherwise interacts with facility services that require identification or registration.
Great Canadian Entertainment acts as the primary data controller for purposes of program administration, customer service, and marketing communications. OLG collects and processes personal information for purposes related to the regulation and management of gaming operations in Ontario.
3. Information Collected
Personal information collected in connection with visits to Elements Casino Flamboro and participation in the Great Canadian Rewards program may include, but is not limited to:
- Full legal name, date of birth, and government-issued identification details required for age verification and identity confirmation. The facility is a 19+ venue, and age verification is a mandatory condition of entry and program participation.
- Contact information including mailing address, telephone number, and email address, used for program administration and service communications.
- Membership and transaction records associated with the Great Canadian Rewards loyalty program, including visit history and program activity at participating Ontario destinations.
- Information provided voluntarily when contacting Guest Services, submitting inquiries, or enrolling in programs offered at the facility.
4. Purposes of Collection and Use
Personal information collected at Elements Casino Flamboro is used for the following purposes:
- Administering the Great Canadian Rewards loyalty program, including tracking membership status and processing program-related transactions.
- Providing customer service, responding to inquiries, and resolving complaints or concerns raised by guests.
- Contacting members regarding promotions, program updates, and other communications related to Great Canadian Entertainment’s services, subject to applicable consent requirements.
- Facilitating enrollment in additional services or programs offered by Great Canadian Entertainment at participating locations.
- Fulfilling regulatory and legal obligations, including those arising under the Ontario Lottery and Gaming Corporation Act, 1999, and applicable provincial and federal privacy legislation.
OLG may also use personal information collected at this facility for purposes related to organizing and managing lottery schemes and gaming in Ontario, in accordance with OLG’s own privacy policy.
5. Disclosure of Personal Information
Personal information is not sold to third parties. Disclosure may occur in the following circumstances:
- To OLG, as required under the Ontario Lottery and Gaming Corporation Act, 1999, and OLG’s privacy framework applicable to gaming operations in Ontario.
- To service providers engaged by Great Canadian Entertainment to assist with program administration, technology services, or customer communications, where those providers are bound by confidentiality obligations consistent with applicable privacy law.
- To regulatory authorities, law enforcement agencies, or courts where disclosure is required or permitted by law.
6. Data Retention
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law or regulatory obligation. Specific retention periods are determined by Great Canadian Entertainment’s internal data governance policies and applicable legal requirements.
7. Your Rights and Choices
Guests and program members have the right to access, correct, or update their personal information held by Great Canadian Entertainment. The following options are available:
- Visiting a GC Rewards express kiosk at any participating location, including Elements Casino Flamboro.
- Logging into a GC Rewards account through the online member portal.
- Contacting Guest Services directly at the facility or by telephone.
Guests may also withdraw consent to receive marketing communications by using any of the above methods. Withdrawal of consent to marketing contact does not affect the collection or use of personal information required for regulatory or program administration purposes.
8. Privacy Contact
For questions, concerns, or requests related to the collection, use, or handling of personal information, guests may contact Great Canadian Entertainment’s Chief Privacy Officer using the following details:
Chief Privacy Officer
Great Canadian Entertainment
39 Wynford Drive
North York, Ontario
M3C 3K5
Canada
Email: [email protected]
Guests may also direct inquiries to Guest Services at Elements Casino Flamboro in person or by telephone. Local contact numbers for the facility include the toll-free line 1-866-746-6600 and local number 905-628-4275.
9. Responsible Gaming and Age Restrictions
Elements Casino Flamboro is a 19+ facility. Age verification is required for entry and for participation in any program or service offered at the venue. The facility operates in accordance with Great Canadian Entertainment’s responsible gaming framework and applicable provincial standards for gaming operations in Ontario.
10. Updates to This Policy
Privacy practices applicable to Elements Casino Flamboro may be updated from time to time to reflect changes in applicable law, regulatory requirements, or corporate policy. The current version of the applicable privacy statement is maintained at greatcanadian.com/privacy-statement. Guests are encouraged to review that document periodically for the most current information.